When you search for cleaners, we show you all the cleaners with availability in your area, including their prices and schedules, and what equipment
and services they provide. Services including regular domestic cleaning, one-off cleans, ironing, changing sheets, washing, washing up, interior
window cleaning, fridge cleaning and oven cleaning are all available, depending on the cleaner you choose.
Once you've chosen a cleaner and booked through us, there is no commitment - you can cancel your booking at any time, up to 23:00 the day
before any scheduled service, with no penalty. You are also free to change your cleaner at any time if you aren't satisfied, again without
penalty.
Note: you cannot pay your chosen cleaner in cash. We stringently enforce this rule - see our terms and conditions.
Domestic cleaners listed on Helpwiz are all rated by actual clients. These ratings are not edited by us
in any way. We automatically track cleaners' reliability, and these reliability scores are listed alongside each cleaner's rating in
the search results. Clients also publish reviews of their cleaners. While booking a cleaner, you can read the reviews and full profile
of any cleaner by clicking on their listing in the search results.
Your security is very important to us - all home cleaners pass stringent background checks before being available for booking. We require
all cleaners to have a minimum of a year's cleaning experience in a commercial setting. When you book a domestic cleaner through us, we
guarantee the first £1000 of any damages. You can see more about our damages and theft guarantee in our terms and conditions.
Booking a cleaner is a simple, one-pass process. You don't need to mess around with quotes and emails flying backwards and forwards -
all the information about every cleaner, including times they're available, is listed in the search results. To choose a cleaner:
- 1. Enter your postcode.
- 2. Choose how long you want a cleaner for, and how often.
- 3. Choose from the available cleaners and choose a time for your first visit.
- 4. Fill out your account details and place the booking.
It takes only about 2 minutes to find and book a cleaner.
One of the key reasons we started Helpwiz is that we became aware of shocking stories of worker exploitation in the
cleaning business. Our mission is to provide a transparent way to book an independent cleaner, so cleaners don't need to work for
companies that mis-classify or exploit them. As such, all cleaners listed on Helpwiz:
- Set their own available times.
- Set their own work area.
- Set their own hourly rates.
- Are responsible for their own work (without being managed by us in any way).
We take a small commission to cover platform costs, advertising costs and the guarantees we provide to the clients and cleaners. Everything else
goes directly to the cleaner. No cleaner on Helpwiz earns less than £9.50 per hour.
When you find and book a cleaner on Helpwiz, your booking is with the cleaner you've chosen. We as a platform will
not change your cleaner or replace them unless:
- They don't accept your initial booking,
- They permanently cancel your booking or
- They leave the platform and are no longer available for booking.
In either of the cases above, we will replace the cleaner with another cleaner with equivalent or better pricing and equipment, or present you with options
if we cannot find an exact replacement. In all other cases, you will keep the same cleaner for every visit.