We take all the pain and hassle out of finding a cleaner for your home, without compromising on the choice available to you. When you search for and
find a cleaner on Helpwiz, we show you all the listed cleaners with availability for your job, and the times they're available.
Find a cleaner, in London or elsewhere, simply and straightforwardly: finding the cleaner that best suits your requirements, and choose a time for your booking.
When you search for domestic cleaners, we show you all the cleaners with availability in your area, including their prices and schedules, and what equipment
and services they provide. Services including regular domestic cleaning, one-off cleans, ironing, changing sheets, washing, washing up, interior
window cleaning, fridge cleaning and oven cleaning are all available, depending on the cleaner you find.
Once you've found a cleaner and booked through us, there is no commitment - you can cancel your booking at any time, up to 23:00 the day
before any scheduled service, with no penalty. You are also free to change your cleaner at any time if you aren't satisfied, again without
Note: you cannot pay your chosen cleaner in cash. We stringently enforce this rule - see our terms and conditions.
Find Rated Cleaners
Domestic cleaners listed on Helpwiz are all rated by actual clients. Cleaner's ratings are not edited by us
in any way. We automatically track cleaners' reliability, and these reliability scores are listed alongside each cleaner's rating in
the search results. Clients also publish reviews of their cleaners. As you find a cleaner, you can read the reviews and full profile
of any cleaner by clicking on their listing in the search results.
Your security is very important to us - all domestic cleaners pass stringent background checks before being available for booking. We require
all cleaners to have a minimum of a year's cleaning experience in a commercial setting. When you find a domestic cleaner through us, we
guarantee the first £1000 of any damages. You can see more about our damages and theft guarantee in our terms and conditions.
Book a Cleaner - The Process
Booking a cleaner is a simple, one-pass process. You don't need to mess around with quotes and emails flying backwards and forwards -
all the information about every cleaner, including times they're available, is listed in the search results. To choose a cleaner:
1. Enter your postcode.
2. Choose how long you want a cleaner for, and how often.
3. Choose from the available cleaners and choose a time for your first visit.
4. Fill out your account details and place the booking.
It takes only about 2 minutes to find and book a cleaner.
One of the key reasons we started Helpwiz is that we became aware of shocking stories of worker exploitation in the
cleaning business. Our mission is to provide a transparent way to book an independent cleaner, so cleaners don't need to work for
companies that mis-classify or exploit them. As such, all cleaners listed on Helpwiz:
Set their own available times.
Set their own work area.
Set their own hourly rates.
Are responsible for their own work (without being managed by us in any way).
We take a small commission to cover platform costs, advertising costs and the guarantees we provide to the clients and cleaners. Everything else
goes directly to the cleaner. No cleaner on Helpwiz earns less than £9.50 per hour.
The Same Cleaner Each Week
When you find and book a cleaner on Helpwiz, your booking is with the cleaner you've chosen. We as a platform will
not change your cleaner or replace them unless:
They don't accept your initial booking,
They permanently cancel your booking or
They leave the platform and are no longer available for booking.
In either of the cases above, we will replace the cleaner with another cleaner with equivalent or better pricing and equipment, or present you with options
if we cannot find an exact replacement. In all other cases, you will keep the same cleaner for every visit.
A convenient, secure choice
Security is Key
We take security seriously. All your sensitive details are encrypted. Relevant details will only be shared with your cleaner once you have booked with them.
We neither store, nor access your payment details at any point - they are securely stored with our payments provider (a division of PayPal).
In addition, all our cleaners are subject to stringent background checks, so you can be safe in the knowledge
that you aren't letting unsavory people into your home.
We will never sell or otherwise pass on your details or contact information to anyone.
Fair and Transparent
Traditionally, cleaning companies and franchise operators have taken a huge cut of what cleaners make — often close to 50%.
We believe that the people doing the work should get to keep the money they make. Listed cleaners keep up to 90% of what they make.
We also believe that cleaners should be free to charge what their services are worth - unlike many companies, we don't set the prices,
the cleaners themselves do. We don't pretend that everyone has a "5 star rating" - on Helpwiz, all ratings are
genuine, given by past and present customers. We will never review or rate one of our cleaning partners ourselves.
We also don't dictate when or where cleaners should work. Instead, they have a completely free choice about the areas they work, the times they work,
and their schedule.