Compensation for Theft
Although we are not liable for the service provider's actions while on-site, or for the accuracy of the background checks we carry out on service providers, we will extend compensation for theft to the buyer, up to a maximum of £1000, if all of the following conditions are met:
a) That the attendance by the service provider, at which the theft is alleged to have occurred, was scheduled on our platform;
b) That the buyer provides us with evidence of the prior existence of the stolen item(s), within 48 hours of our request for such;
c) That the buyer provides us with evidence of the value of the item(s) (either a purchase receipt, bank statement, or an independent assessment of value by a qualified professional), within 48 hours of our request for such, or within at time frame agreed with us within that 48-hour period;
d) That the theft is reported to us within 72 hours of the end of the scheduled service;
e) That the theft is reported to the police within 3 full working days of the end of the scheduled service;
f) That the police name the service provider as a suspect or a person of interest in the investigation;
g) That the police contact us for details of the identity, contact information and whereabouts of the service provider within 28 days of the initial police report;
h) That the police are duly authorised, by the buyer, to share the details of the investigation with us.
If and when all of the above conditions are met, we will offer compensation, up to a maximum of £1000 or the value of the stolen item (whichever is lower), in the form of credit, repair, replacement or reimbursement. This offer will be made no later than 14 days following all the above conditions being met. The form of compensation we offer is at our sole discretion, and will be assessed based on our investigation, and the information we receive from the police.