With respect to communications:
(h) We will aim to investigate and take appropriate action with respect to claims of harassment or inappropriate behaviour (short of potentially criminal action) of a buyer by a service provider,
(i) as far as possible, except where an emergency, legal obligation or dispute arises that requires otherwise, to protect the details of the buyer's identity and contact information, including telephone numbers, social media accounts, WhatsApp accounts and other such services from unintended discovery by a service provider (noting that sharing the buyer's address is a fundamental part of providing a service),
(j) aim to provide and facilitate communications between the buyer and service provider, while maintaining the requirement above,
(k) aim to ensure and from time-to-time advise on our opinion of compliance with these terms and conditions and
(l) If we deem it necessary and appropriate, to ensure that service providers, having breached the bounds of acceptable behaviour with respect to a buyer, are no longer able to list on our website (if appropriate) or to communicate with the buyer, where reasonably within our control, and provided there is no active dispute over payment outstanding.